Shipping policy
Thank you for shopping with Nuvoria.
Our goal is to provide a smooth, reliable, and transparent shipping experience for customers around the world. Every order is handled with care, and we work with trusted logistics partners to ensure your purchase arrives safely and efficiently.
Worldwide Shipping
Nuvoria proudly offers FREE worldwide shipping on all eligible orders.
No minimum purchase is required unless otherwise stated during promotional events.
We currently ship to most countries and regions worldwide. If shipping is unavailable to your location, you will be notified during checkout.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully verified.
Orders placed during weekends or public holidays will begin processing on the next business day.
During peak shopping seasons, promotional campaigns, or holidays, processing times may be slightly longer.
Estimated Delivery Time
Once dispatched, the estimated delivery time is:
7–14 Business Days
Delivery estimates may vary depending on:
• Destination country or region
• Customs clearance procedures
• Local postal services
• Weather conditions
• Carrier delays
• National holidays
Although we strive to meet all estimated delivery times, they are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Please allow up to 48 hours for tracking information to become active after shipment.
Customers may monitor shipment progress using the provided tracking number through the carrier's tracking system.
Customs, Duties & Taxes
International orders may be subject to customs inspections, import duties, VAT, taxes, or other government fees depending on local regulations.
These charges, when applicable, are the responsibility of the customer.
Nuvoria has no control over customs processing times or fees imposed by local authorities.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information at checkout.
If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for reshipment if the package is returned to us.
Please contact us immediately if you notice an error in your shipping address after placing your order.
Lost or Delayed Shipments
If your shipment appears significantly delayed or lost during transit, please contact our Customer Support Team.
We will work directly with the shipping carrier to investigate the shipment and determine the most appropriate solution.
Split Shipments
In certain situations, orders containing multiple items may be shipped separately from different fulfillment centers to ensure faster delivery.
You will receive tracking information for each shipment if applicable.
Contact Us
If you have any questions regarding shipping, please contact us:
Nuvoria
Website: Nuvoria.site
Email: support@nuvoria.site
Phone: +1 250 495-5002
Business Address: 604-612 Fifth Ave, New Westminster, BC V3M 1X5, Canada
We appreciate your trust and thank you for choosing Nuvoria.