Refund policy
At Nuvoria, customer satisfaction is at the heart of everything we do. We stand behind the quality of the products we offer and want every customer to shop with confidence. If, for any reason, you are not completely satisfied with your purchase, our return and refund policy is designed to make the process simple, fair, and transparent.
1. 30-Day Return Window
We proudly offer a 30-day free return and refund policy.
You may request a return within thirty (30) calendar days from the date your order is delivered.
2. Eligibility for Returns
To qualify for a return, the item should:
- Be in its original condition.
- Be unused or show only minimal handling.
- Include all original accessories, manuals, and packaging whenever possible.
- Be accompanied by proof of purchase or your order confirmation.
We reserve the right to decline returns that do not meet these conditions.
3. Items That Cannot Be Returned
For health, hygiene, or product-specific reasons, certain items may not be eligible for return, including:
- Personalized or custom-made products.
- Gift cards.
- Clearance or final-sale items.
- Products damaged through misuse or improper care.
4. Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and packaging.
Once verified, we will provide a replacement, partial refund, or full refund at no additional cost.
5. Return Process
To start a return, please email:
Please do not send products back before receiving return instructions from our support team.
Unauthorized returns may delay processing.
6. Refund Processing
After your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are issued using the original payment method.
Most refunds appear within 5–10 business days, depending on your payment provider.
7. Order Cancellation
Orders may be cancelled before they enter processing.
Once an order has been shipped, it can no longer be cancelled but may qualify under our return policy after delivery.
8. Contact
Nuvoria
604-612 Fifth Ave
New Westminster, BC V3M 1X5
Canada
Email: support@nuvoria.site
Phone: +1 250 495-5002
Website: Nuvoria.site